Well, really, in a room full of actuaries and we are arguing soft stuff like this?
I’ve been there. We were one of the first companies to go paperless in my industry, and it was three months of discomfort for me. Yes it’s easier to just go to the filing cabinet and pull a file, and handwrite notes. Until it’s not, because it’s easier to actually just pull up the CRM and type in the notes. It just took three months for me to be more comfortable doing the CRM than the paper. And then, the benefits were worth it.
We had a 75yo working with us who had a hard time moving over. I had to explain that if someone called when they weren’t around, I couldn’t read his handwritten notes in his paper file that was in his desk 500 miles from me. His solution? Keep the paper notes and the CRM. Geeesh people. Don’t be that guy.