So last night I took my daughter to Guitar Center to surprise her by trying out and buying her a new guitar. Go to checkout and the guys behind the counter want me to buy a protection plan that’s like 1/6 the cost of the guitar, and it’s not clear WHAT it covers. I politely declined…. Several times…. In fact, I even said “I’ve said no 5 times. I can just leave and go elsewhere.” I explained to them that I’m not a chump and I know how warranties are priced. He kept pushing the issue, so I asked him “What do you get if I buy the warranty?” because it’s clear there is incentive. He then said “It’s about what YOU get.”
Anyway, they finally accepted that they weren’t going to win this one and we left with a newly purchased guitar and no protection plans to go with it. This leads me to my question…. Do these employees get a cut of these warranties, given that they push so relentlessly? Are they required to achieve some quota of a percentage of instruments sold need a protection plan? It’s amazing how many times I can’t say no to these guys and they don’t get the message. Anyone have any insight?
I’m sure they had some sort of monetary incentive to get you to purchase the warranty. That sounds crazy though, I’ve never had a salesman push back after I say “no thank you” to a warranty. Not that I’ve purchased that many things at a physical store that have a potential warranty.
Yeah…it’s such a pita…I’ve encountered it at the rental car counter…and back in the day at best buy…I just keep saying “no” and if they ask “why?” I just say “I don’t want it”. I don’t want to get in a bleeping bleep argument, so I try not to give them any ammunition.
You just spent the last n-minutes telling me how great this product that I’m about to buy is. We get up to the checkout counter and, all of a sudden, I should be paranoid that it’s going to break down as soon as I walk out the door.
Yeah, they did that when I was buying my last car. And he was explaining all the things that can go wrong and how much it is to repair. It was a warranty for 6 years… but everything was automatically under warranty for 3 years and I pointed out to him, I’d be paying all of that money that will only pay off if things break in years 4-6. I know those dudes at car lots get some sort of commission for selling you that, so it doesn’t seem unreasonable for them to be interested in getting you to buy it. I guess I’m just trying to understand the incentive on selling me something that is not that much money. Not sure if anyone has worked in a job that did this in their past.
With a new car purchase, you can usually count on a follow up from the manufacturer in the form of a satisfaction survey. After the 2nd “No thank-you” that I say for the extended warranty, I tell the F&I person that the ratings I will give on the survey are about to plummet because they are not listening when I say “no thank you”
I once had a floor salesman refuse to sell me an appliance if I didn’t buy the extended warranty (store rhymed with Pest-Bye) I went to another copy of the store one town over, bought the same appliance, and found out the name of the regional manager to complain to. I did so. I’m not sure if anything ever came of my complaints, but it felt good to do so.
I was rather curt with him by interrupting the sales pitch and saying “Don’t bother, I am not going to buy an extended warranty, and I don’t want to waste the time to listen about a product that I am not going to buy” and he was all “Well then, I guess you don’t have time to buy this oven”
If that crap happened today, I’d whip out the iphone and attempt to video the dude as I asked him “hey could you repeat what you just said so that I can post it to youtube?”
At times, on certain things, I have bought extended warranties.
On the new cars, I generally never got much back from them. On two Hondas, I never made a claim for a dime.
On an aftermarket warranty I bought on a Ford, the warranty company denied my claim because I didn’t follow their claim procedure properly - which meant I applied for reimbursement after I paid for the repair instead of contacting the aftermarket warranty company ahead of time. I swore off most warranties after that. You can shear a sheep many times, but only skin them once. I got f%&ked on warranty once, so to hell with the whole industry for the rest of my consumer lifetime.