I did this on 11/9. I got an immediate receipt that my request was received. They were supposed to send me a notification in 5 to 10 business days that it was being processed, and I was supposed to get the card in 10-15 business days.
I didn’t get the card or the notification. Just tried their email form, but it mentions delays due to severe staffing shortages.
I’m thinking I’m not getting this replacement card.