I’m on the last case of canned Costco dog food and haven’t seen it in the warehouse for months. I don’t want to search for another brand but it looks like I’m going to have to.
for the last N years, our health plan’s PBM was Express Scripts. They were abysmal in fouling up all sorts of things. Mail order meds sent late, sometimes very late, leading to flare ups and in one case a related hospitalization for someone in the family. The last 2 years they improved and things were going smoother (although I never trusted them to get anything right).
New this year, we are over with CVS caremark as the PBM. Started great, jan 1 they ported all the info over from ESI and we had high hopes. Called/wrote to reach out and make it clear they knew there were a lot of regular meds and they were “on it.”
Yesterday was a clusterfkuc of failure. needed med due next week was told it needed prior auth. Already sent by Doc through end of 2022, but they can’t find it (but found it for the january fill?). Call the Doc - they already sent and sent again. Call CVS - bounce around from Cust Serv Rep (don’t know anything) to the Pharmacist side (knew even less). Told by CVS to call the Medical plan TPA who knew less than nothing and the TPA person also got pissy about the call!
If this was all just me, I could deal with it. But this was Mrs F, who has a lifetime of dealing with this stuff. It dominated her day and then in turn my day.
The CSR pool is super shallow apparently. I can’t believe we are somehow “missing” ESI.
I hate this sort of day. I hate that the system “works” like this. I hate that I work almost in this corner of the industry.
Ugh. I had so much trouble with ExpressScripts that I literally had my boss’s wife pick up a couple of months of my meds when she visited India. And I’ve been mostly happy since we switched to CVS CareMark. But I’ve had days like that. And I hope not to have more days like that. I feel your pain. Oh my god, I’m getting flashbacks…
It’s more like, yes, I remember when XYZ happened to you and they’re mad bc I forgot ABC but ABC was not that big of a deal in the scheme of things. I mean by any rational person’s judgment. I need to keep in mind that this person is not rational, but some days it still annoys me.
But also, why the heck is “I’m sorry” such a bad thing to say these days? I didn’t cause the thing that happened but I can still be sorry that it happened.
sadly, i know exactly what these feel like. (as much as the other person at home can know) I DREAD all discussion of the meds and the insurance and the delivery schedules and…all of it.
I was legit stress drinking last night, and I almost never feel compelled to drink over stress. (will try not to end up in a study by MPC!)
It’s not bad exactly, it just doesn’t seem to fit when someone is venting. I’d rather we reserve “I’m sorry” for situations when someone actually feels the emotion of sorrow for having committed an error.
If you want to offer sympathy, maybe try “That sounds really tough” or some variant thereof.
(I visited Berlin shortly after the wall fell, and rented a hammer and chisel from some enterprising budding capitalist in East Berlin, and have a chunk of concrete I removed from the wall in my dining room china case.)
I’m mid 30s. He’s in his 50s…i think. This was definitely not new to him, just sharing his thoughts following some office banter about the Ukraine situation. But seriously. I can understand maybe thinking an uneducated 30 year old doesn’t know about the cold war…but I don’t really think I give off that vibe.