There’s a bunch of work that I see that needs to be done, yet can’t really be done well by untrained staff. One example is certain types of data entry, like entering the terms of a reinsurance submission into a database open receipt from a broker. It’s not a good idea to just hire a random unskilled person who knows nothing about re/insurance because they make mistakes, pretty bad ones, so you have to train them. The problem is, once trained, people usually want to do something more interesting. The strategy I have seen used most often is to pass the hot potato to the most recent grad.
Another option is to pay more so people stay, but I suspect the work is so dull that no matter how much you pay, people still won’t want to do it long term. Or maybe I’m wrong about this and there is a point where skilled people who would otherwise be better at other things would happily do the work, a very high point, perhaps.
Automation is another thought, but that would require changes to the way other parties do things that you cannot control, like the way in which other client companies send you information.
Maybe one option is to hire people close to retirement or coming out of retirement who don’t desire upward mobility and are just looking for things to do. This is my preferred option so far, because they have enough experience to do the job well.
Another option is to just accept the turnover and to keep retraining the data entry people, but that leads to pretty mediocre results, I think.