I was annoyed enough by my Delta experience that I filed a complaint, including a lot of details. I got back a quick reply, that appears to me to be a completely canned response. “We’re sorry, but we see you were affected by a major schedule change. We have to make lots of schedule changes as part of our normal operating procedures…”
Now even more annoyed.
I advised them of the details again: that it was not a major schedule change, as everyone else in my group on that flight had no schedule change at all. In fact, the same flight we were all on is still operating that day and Delta was reselling our exact seats we were booted from. I asked them to please review the details of my complaint again. Not holding my breath.
When they send you the email with the updated flight details (the one with the flight time they day before) do they let you accept/decline or is it more of a fait accompli of…here is your new flight.
That reminds me of the day my stepdad died when I lived on the west coast. My mom called me shortly before 9 PM, which is midnight in Cincinnati (and Atlanta). By the time we got off the phone it was after 9 Pacific / midnight Eastern.
There was a flight leaving at 11:59 PM Pacific. I normally don’t do red eyes but my mom needed me.
[Call to the Medallion line]
“Hi, I need to book a bereavement fare.”
“I’m sorry for your loss. When did you want to travel?”
“There’s a flight leaving from [city] to Cincinnati in two & a half hours with seats. Can you book me on that?”
“You’re looking to travel today?”
“Are you in Atlanta?”
“Yes”
“Then no, I want to travel yesterday from your perspective. It’s still Wednesday the 1st here on the west coast. I know it’s already Thursday the 2nd in Atlanta, but I need the flight that leaves on the 1st. My today but your yesterday.”
“OK, yes, I understand about time zones. I will book you for the flight leaving [city] at 11:59 PM on Wednesday the 1st and I’ll email you the confirmation. You’ll have to check in at the airport because the online check in system won’t update with your reservation for several more hours.”
“Great, thank you.”
Hang up, throw some dirty laundry in a suitcase figuring I’ll wash it when I get there. Catch the very last train of the night to the airport. It’s exactly 11:00 but the place is empty so security should be fine. Check in at the kiosk. “You cannot check in for 59 minutes.”
Wait… the flight leaves in 59 minutes… check my email… that *#%+! booked me on the flight for Thursday the 2nd!!!
There are no words to describe my frustration at that point.
When I found a ticketing agent and explained the situation she was like “oh I’m sorry, the flight is full”.
It hadn’t been when I made the reservation … grrrr…
I am not even sure exactly what I said to her at that point, but somehow she decided that she was going to move heaven and earth to get me on the flight.
In hindsight I’m guessing that a pilot or flight attendant using flight benefits to fly free got bumped from a regular seat to a jump seat for me, because it was a completely full flight despite there having been a number of seats 2.5 hours prior to takeoff.
She was an angel to get me on the flight and cover for her fellow Delta employee’s incompetence.
I ordered new eyeglasses a while back. I was told to expect them in about 2 weeks. When 2 weeks hit on Thursday, I emailed them to check on status. I was told the lenses had just arrived, and I was first in line to have them processed in the AM. He said if they passed inspection he’d call me.
Crickets since then. I could poke him again about status, but not sure that would be helpful. With it being a holiday week this week, seems likely I’ll be getting my glasses in 4 weeks rather than the promised 2 weeks.
Between work, the aftermath of the storm (loss of power, subsequent cleanup), a home project, and getting sick, I haven’t been to the gym in about a week. I left my original alarm on for today, thinking I’d go to the gym, but I was tired, and I’m still not quite over my cold, so I decided to sleep a bit more with the plan of taking a walk instead. It’s now pouring down rain. I don’t mind drizzle, but I’m not a fan of bucketing.
